betbed Privacy Policy

This Privacy Policy ("Policy") sets out the basis on which betbed ("we", "us", "our", "the Company") collects, uses, processes, stores, and discloses personal data relating to individuals ("you", "the Player", "the User") who access or interact with the betbed Platform at betbed.bid and all associated sub-pages and services (collectively, "the betbed Platform").

betbed operates in the online sports betting, live casino, and gaming sector and serves players primarily based in Bangladesh. Given the nature of our services, we are required to collect personal data for account management, identity verification, payment processing, and compliance with anti-money laundering ("AML") and responsible gaming obligations.

By registering an account on the betbed Platform, by depositing funds, or by using any betbed service, you acknowledge that you have read this Privacy Policy and agree to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must cease using the betbed Platform and may request account closure in accordance with our Terms & Conditions.

This Policy should be read alongside the betbed Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

For the purposes of this Privacy Policy, betbed is the data controller in respect of personal data collected from Players using the betbed Platform. As data controller, betbed determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about how betbed processes your personal data, or if you wish to exercise any of the rights described in Section 11 of this Policy, you may contact betbed using the contact details set out in Section 16.

betbed collects the following categories of personal data from Players:

betbed collects personal data through the following means:

• Direct collection: Data you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or participating in a promotion;
• Automated collection: Data collected automatically through your use of the Platform, including cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, session data, and browsing behaviour within the Platform;
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, and Upay when you initiate a deposit or withdrawal through the betbed Platform;
• Third-party game providers: Aggregate game session and outcome data relayed from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, which betbed uses for account reconciliation, dispute resolution, and responsible gaming monitoring;
• Identity verification services: Where betbed uses a third-party KYC provider to assist with document verification, that provider may return verification results and risk assessments to betbed.

betbed processes your personal data for the following purposes:

• Account management: Creating and maintaining your betbed account, authenticating your login sessions, and managing your account settings and preferences;
• Identity and age verification: Verifying that you are who you claim to be and that you meet the minimum age requirement of 18 years before permitting access to real-money services;
• Payment processing: Facilitating deposits and withdrawal requests in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, and Upay, and maintaining accurate financial records of all transactions on your account;
• Fraud prevention and security: Detecting and preventing fraudulent activity, collusion, money laundering, multiple account registrations, and other forms of abuse of the betbed Platform;
• Regulatory compliance: Meeting betbed's obligations under applicable AML regulations, responsible gaming requirements, and other legal duties, including retaining records for the legally mandated periods;
• Responsible gaming: Monitoring your betting and gaming patterns to identify indicators of problem gambling, applying any deposit limits, session limits, or self-exclusion measures you have requested, and fulfilling betbed's duty of care obligations;
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance with account-related matters;
• Service improvement: Analysing aggregate usage data to improve Platform performance, game selection, payment processing speed, and the overall user experience;
• Marketing communications: Sending you promotional content, offers, and news about betbed events and bonuses, where you have provided consent. You may withdraw this consent at any time by contacting betbed support.

betbed processes your personal data on the following legal bases:

• Contractual necessity: The majority of betbed's data processing activities are necessary to perform the contract between betbed and you, as set out in the Terms & Conditions. This includes account creation, payment processing, bet settlement, and customer support;
• Legal obligation: Certain processing activities are required by law, including identity verification, AML record-keeping, responsible gaming monitoring, and the retention of transaction records for legally mandated periods;
• Legitimate interests: betbed processes some data on the basis of its legitimate business interests, including fraud detection, security monitoring, and the improvement of Platform services, provided that such interests are not overridden by your fundamental privacy rights;
• Consent: Where betbed relies on consent as the legal basis for processing — specifically in relation to direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

betbed does not sell, rent, or trade your personal data to any third party for their own commercial purposes. betbed may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, and Upay, for the purpose of processing deposits and withdrawals on your behalf;
• Identity verification providers: Third-party KYC and AML screening services engaged by betbed to assist with identity verification and compliance screening;
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game providers whose products are accessible via the betbed Platform. Data sharing with these providers is limited to session identifiers and wager data required to deliver and reconcile game outcomes;
• Technology service providers: Hosting providers, cloud infrastructure vendors, cybersecurity services, and analytics platforms that support the operation of the betbed Platform, under contractual obligations to protect your data;
• Legal and regulatory authorities: Where betbed is required by applicable law, court order, or regulatory directive to disclose your personal data, betbed will do so in compliance with such requirements. betbed will, where legally permissible, notify you of such disclosure;
• Business successors: In the event of a merger, acquisition, asset sale, or restructuring of betbed's business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.

The betbed Platform uses cookies and similar tracking technologies to operate core Platform functions, enhance your experience, and collect analytical data. The following categories of cookies are used:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable session management, login authentication, and security functions. These cookies cannot be disabled without impairing your ability to use the Platform;
• Functional cookies: These cookies remember your preferences and settings, such as your preferred language, to provide a more personalised experience during your visits to the betbed Platform;
• Analytical cookies: betbed uses anonymised analytical data to understand how Players navigate the Platform, which pages are most visited, and where technical issues arise. This data is used solely for Platform improvement purposes;
• Security cookies: These cookies assist betbed in identifying and preventing fraudulent login attempts, detecting bots, and protecting the integrity of account sessions.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the betbed Platform and may prevent you from logging in or completing transactions.

betbed retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any legal obligations that require longer retention periods. The following general retention principles apply:

• Active accounts: Personal data associated with active betbed accounts is retained for the duration of the account relationship and for a period following account closure as required by applicable AML, tax, and financial record-keeping obligations;
• Transaction records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five (5) years following the date of each transaction, in compliance with AML record-keeping requirements;
• KYC and identity documents: Copies of identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later;
• Marketing data: Where you have consented to receive marketing communications, your contact data for this purpose is retained until you withdraw your consent or request deletion, subject to any overriding legal obligations;
• Support communications: Customer support correspondence is retained for a minimum of two (2) years to assist with dispute resolution and service quality monitoring.

Upon expiry of the applicable retention period, betbed will securely delete or anonymise your personal data in accordance with its internal data disposal procedures.

betbed implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the betbed Platform;
• Encrypted storage of passwords using industry-standard one-way hashing algorithms — betbed staff cannot view your password in plain text;
• Access controls that restrict internal access to personal data to employees and contractors who require it to perform their job functions, subject to confidentiality obligations;
• Regular security assessments and penetration testing of Platform infrastructure;
• Firewall protection and intrusion detection systems monitoring for suspicious activity in real time;
• Secure, access-controlled data storage facilities operated by trusted infrastructure providers.

Despite these measures, no internet-based system is entirely immune to security risks. betbed encourages you to take steps to protect your own account, including using a strong and unique password, enabling any available two-factor authentication features, and notifying betbed promptly if you suspect any unauthorised access to your account.

As a Player on the betbed Platform, you have the following rights in respect of your personal data. betbed will respond to any verified request to exercise these rights within a reasonable timeframe:

To exercise any of these rights, please contact betbed using the details in Section 16. betbed may need to verify your identity before processing your request. Where a request is refused, betbed will provide a written explanation of the reasons.

The betbed Platform is strictly intended for adults aged 18 years and above. betbed does not knowingly collect, process, or retain personal data from individuals under the age of 18. If betbed discovers or has reasonable grounds to believe that personal data has been collected from a person under 18 years of age, betbed will immediately suspend the relevant account, delete the associated data as far as legally permissible, and take any other action required under applicable law.

If you are a parent or guardian and you believe that a minor in your care has registered an account on the betbed Platform or provided personal data to betbed, please contact us immediately using the contact details in Section 16 so that we may investigate and take appropriate action without delay.

The betbed Platform integrates third-party services, including game content delivered by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment processing services from bKash, Nagad, Rocket, and Upay. Each of these third parties operates under its own privacy policy and data processing practices.

betbed is not responsible for the privacy practices of third-party providers. However, betbed contractually requires all third-party service providers to maintain appropriate data protection standards and to process Player data only for the specific purposes for which it has been shared. betbed selects third-party partners carefully, giving preference to providers with demonstrated commitments to data security and regulatory compliance.

Any links to third-party websites that may appear on the betbed Platform do not constitute an endorsement of those sites' privacy practices. betbed encourages Players to review the privacy policies of any third-party service they interact with independently of the betbed Platform.

As an online platform serving players in Bangladesh, betbed may process or store certain data on servers located outside of Bangladesh. This may occur where betbed's infrastructure or third-party service providers operate data centres in other countries. In all such cases, betbed ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable Bangladeshi data protection principles.

Where personal data is transferred to a third-party processor located outside Bangladesh, betbed implements data processing agreements that contractually bind those processors to maintain appropriate technical and organisational security measures and to process your data only in accordance with betbed's documented instructions.

betbed reserves the right to update this Privacy Policy at any time. The effective date displayed at the top of this page will be updated each time a material change is made. Where changes are significant, betbed will make reasonable efforts to notify active Players through an in-Platform notification or via the contact details held on their registered account.

Your continued use of the betbed Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. betbed recommends that you review this Policy periodically to stay informed about how betbed protects your personal data. If you disagree with any change to this Policy, you may close your account in accordance with the betbed Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or betbed's handling of your personal data, please contact our support team. All data-related requests will be acknowledged and handled by a member of the betbed team within a reasonable timeframe.

Data enquiries contact: [email protected]

Please note that betbed's support email address is displayed as plain text only and is not a clickable link. Copy the address manually into your email client to contact betbed.

When submitting a data rights request, please include your registered username or mobile number so that betbed can locate your account and verify your identity before processing the request. betbed will not process data rights requests from unverified individuals.

For questions about responsible gaming, self-exclusion, or deposit limits, please visit the Responsible Gaming page. For general platform queries, the FAQ page covers the most common topics.